The AI answering service built for restoration crews.
Dinero answers every restoration call — active flooding, fire and smoke damage, mold, sewage backups — qualifies the loss, captures insurance details, and dispatches your on-call crew so mitigation trucks roll inside the one-hour window. 24/7, including 3am.
Why restoration companies need a dedicated answering service
Restoration is the definition of time-sensitive work. Every hour a homeowner sits with standing water, more drywall gets ruined, more flooring delaminates, and mold starts to grow. Insurance carriers expect crews on-site within an hour — miss that window and the job (and the claim) usually goes to whoever answered first.
A generic call center doesn't know the difference between a Category 1 clean-water loss and a Category 3 sewage backup, and can't ask the right insurance questions on the first call. Dinero is trained on IICRC categories, common causes of loss, and the exact intake info your project managers and adjusters need — so the crew rolls with the right equipment and the claim starts cleanly.
What Dinero handles on every restoration call
Answers in under 2 rings
Every call — nights, weekends, holidays — picked up by a natural voice that names your company.
Triages water losses
Confirms source, whether water is still flowing, affected square footage, and access before dispatch.
Fire & smoke intake
Captures cause, whether the fire department has cleared the structure, and board-up needs.
Emergency dispatch
Active losses trigger an immediate call or SMS to your on-call crew with the full site brief.
Insurance & claim capture
Carrier, policy number, claim number, cause of loss, date of loss — all captured up front.
Books estimates & mold jobs
Non-active losses like mold assessments and estimates land directly on your calendar.
Pricing
One flat rate. No after-hours surcharges, no per-call billing.
- 1,000 included call minutes — 24/7 coverage
- Unlimited emergency dispatches
- Insurance & claim intake on every loss call
- $0.25 per overage minute
- Cancel anytime
Related
See how Dinero handles overnight losses across every trade in our After-Hours Answering Service guide, or how it works for plumbers and HVAC contractors.
Frequently asked
Stop losing restoration jobs to the one-hour window.
Dinero is live in under 10 minutes. Connect your number, set your on-call rotation, and answer every loss call.