These Terms of Service ("Terms") govern your use of Dinero, the AI receptionist platform ("Service") operated by Dinero Technologies ("Dinero Technologies", "we", "us") and accessible at dinerotech.online. By accessing or using the Service you agree to be bound by these Terms. If you do not agree, do not use the Service.
1. Service Description
Dinero is an AI-powered 24/7 phone receptionist for home service businesses including but not limited to HVAC, plumbing, electrical, and roofing. The Service answers inbound calls in a natural voice, qualifies leads, books appointments into a connected calendar, transfers emergency and fallback calls to numbers you configure, records and transcribes calls, sends written call summaries by email, and (when enabled) syncs booked appointments and customer records to third-party CRM or field-service platforms you connect, currently ServiceTitan, Housecall Pro, and Jobber.
2. Accounts & Free Trial
You must create an account to use the Service. New accounts may include a free trial period so you can test the Service before being charged; the trial length, if any, is shown at sign-up and on the Billing page. You are responsible for keeping your login credentials confidential and for all activity under your account.
3. Subscription & Billing
Paid use of the Service requires a monthly subscription of $497 USD which includes 1,000 included call minutes per billing cycle. Usage exceeding 1,000 minutes is billed at $0.25 per overage minute on the following invoice. Subscriptions renew automatically each month until cancelled. All fees are non-refundable except as required by law or as described in our Refund Policy.
4. Acceptable Use
You may not use the Service to (a) violate any law, (b) record calls in violation of one-party or two-party consent requirements applicable to your callers, (c) attempt to reverse engineer, probe, or disrupt the Service, (d) resell or sublicense the Service without written permission, (e) transmit harmful, deceptive, or unlawful content, or (f) place outbound campaigns, robocalls, or telemarketing traffic through the Service. The Service is designed for inbound calls to your own published business number.
5. Customer Responsibilities
You are responsible for the accuracy of the business information you configure (services, service area, pricing rules, hours, emergency triggers, fallback number, assistant and business name, training documents), for the phone number you assign to the Service, and for the callers you receive. You must comply with all call-recording and privacy notice requirements in your callers' jurisdictions. The Service can play a recording disclosure on connect upon request.
6. Customer Data
You retain ownership of call recordings, transcripts, summaries, appointments, and caller information ("Customer Data"). You grant Dinero Technologies a limited, worldwide, non-exclusive license to process Customer Data solely to operate, maintain, secure, and improve the Service and to provide it to you.
7. Third-Party Services & CRM Integrations
Dinero relies on reputable third-party service providers to deliver voice processing, cloud hosting, calendar scheduling, email delivery, and payment processing. If you choose to connect a third-party service (for example Google Calendar or a CRM such as ServiceTitan, Housecall Pro, or Jobber), your use of that service is also governed by that provider's terms and privacy policy. You are responsible for obtaining the required API credentials, tenant identifiers, or OAuth grants from the CRM, for keeping them current, and for the accuracy of any configuration (job types, business units, default mappings) you provide. Dinero encrypts CRM credentials at rest using AES-256-GCM and uses them solely to push appointment and customer data you authorize into that CRM. We do not guarantee the availability, correctness, or continued API compatibility of any third-party CRM; sync failures caused by the CRM (rate limits, outages, permission changes, or breaking API changes) are outside Dinero's control. You can disconnect any integration at any time from Settings.
8. Termination
You may cancel your subscription at any time from the Billing page. We may suspend or terminate accounts that violate these Terms, fail payment, or pose a security or abuse risk. After termination we may release the phone number assigned to your account.
9. Disclaimers
The Service is provided "AS IS" and "AS AVAILABLE" without warranties of any kind. We do not guarantee that the AI will correctly qualify every lead, book every appointment, or transfer every emergency without error.
10. Limitation of Liability
To the maximum extent permitted by law, Dinero Technologies' total liability for any claim shall not exceed the amount you paid us in the twelve (12) months preceding the claim.
11. Changes
We may update these Terms. Continued use of the Service after changes are posted constitutes acceptance.
12. Contact
Questions about these Terms can be sent to Dinero Technologies at support@dinerotech.online.