This Refund Policy explains how Dinero Technologies ("Dinero Technologies", "we", "us") handles refunds, cancellations, and disputed charges for the Dinero AI receptionist service ("Service"). It supplements our Terms of Service. If anything in this policy conflicts with the Terms, the Terms control.
1. Subscription Fees
The Dinero subscription is billed in advance on a monthly basis at $497 USD per month and includes 1,000 call minutes per billing cycle. Subscription fees are non-refundable once the billing cycle has started, including for unused minutes, partial months, or periods of low usage.
2. Overage Charges
Minutes used in excess of the included 1,000 minutes are billed at $0.25 per overage minute on the following invoice. Overage charges reflect actual call usage logged on your Billing and Usage pages and are non-refundable except where the usage is the result of a verified billing error on our side.
3. Free Trial
If your account includes a free trial, no charge is made during the trial and no refund is owed for the trial period. You can cancel at any point before the trial ends from the Billing page to avoid being charged when the trial converts to a paid subscription.
4. Setup or One-Time Fees
Any one-time setup, onboarding, or porting fees are non-refundable once the associated work has begun (for example, when a phone number has been provisioned, ported, or an assistant has been configured for your business). The current Growth Plan has no setup fee.
5. Cancellation
You can cancel your subscription at any time from the Billing page. Cancellation stops the next renewal — your Service remains active until the end of the current paid billing cycle, and no prorated refund is issued for the remainder of that cycle. After cancellation, your AI receptionist is deactivated and any assigned phone number may be released.
6. Billing Errors
If you believe you were charged in error (for example, a duplicate charge, a charge after a confirmed cancellation, or a charge that does not match logged usage), contact us within 30 days of the charge at support@dinerotech.online with your account email and the invoice or transaction ID. We will review the records on the Billing and Usage pages and, where the error is confirmed, refund or credit the affected amount to your original payment method.
7. Service Outages
We do not provide automatic refunds for short interruptions, third-party outages (for example, telecom, calendar, or email providers), or issues caused by configuration choices on your account. For extended Service-wide outages, we may issue service credits at our discretion; contact support@dinerotech.online to request a review.
8. Chargebacks
Please contact us before initiating a chargeback so we can review the charge. Filing a chargeback without first contacting support may result in suspension of the Service for the affected account.
9. Required by Law
Nothing in this policy limits any non-waivable refund or cancellation right you have under applicable law in your jurisdiction.
10. Contact
Refund requests and billing questions can be sent to Dinero Technologies at support@dinerotech.online. Please include your account email and the relevant invoice or transaction ID.